If there is the defected item when you received the package, then our company could send the replacement , you just need pay the shipping cost for the replacement. Also if you are not satisfied with the products and want to get a refund, then pls you send back the item with your own cost, after we get the returned item in good condition, then we will refund you the money, not including the shipping cost.
Our 30-day returns guarantee
30-day returns guarantee means that if you are unhappy with your purchase subject to the following conditions, you can return it to us in its original condition within 30 days of the date you received the item and we will exchange or issue a full refund for the price you paid for the item.
The defectived item will be replaced with the same title.
The none workable item will be replaced.
Only accept the return from our direct consumers. not the third-party.
We pay the return postage subject to the item are really defectived from the manufacturer and the package are returned from our direct consumers, not the third-party.. The rate are refer to the international airmail
To ensure the quick arrangement of your issues, please follow the guidelines below:
Pls clearly take picture of damaged merchandise with application form of returns, contact with After Service Department
Pls clearly indicate the actual problem of each defectived item at application form of returns. contact with After Service Department
Important notice: Do not put insurance on the return package, should better send it with "Personal gift" without commercial value.
Please print your shipping address and email address clearly,we can't recognize the handwriting. We will mail you replacement once we got the return and send you the replacement by registered airmail.
We will notify you via e-mail when we have processed your return--this may take up to 2 weeks
For your protection we recommend that you use a recorded-delivery service.
Date:2009-3-5 【Return】
E-mail: annie@yesverygood.com hebe@yesverygood.com
MSN: outstanding-aaa@hotmail.com
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