Purchase Familiar problem

>>> I place order accidentially, how to cancel it?

Pls go to "MY ACCOUNT" and go into "Order's review", Click the order number you want to cancel, then you should found the button of "cancel order", just click "cancel order" is ok. This order will disappear immediately

>>>How do I know my member price?

We have rating membership system, so the price on our website page is only for reference, the price for different rating member can't be shown until your add the item to your shopping cart.

>>> How long it will take to get my order?

We arrange delivery within 3 business days once payment received. Normally EMS take 3-5 working days to arrirve destination and standard flat shipping will take longer. We make carefully description on " Delivery Section", Pls get reference from there and further questions, do not hestiate to contact us.

>>> My order send out via EMS EXPRESS, why the tracking result doesn't appear on the website?

Pls kindly understand any records need to be updated on the system before you search them which normally take 24-48 hours(excluding national holidays). We appreciate your patience to wait another few hours.

>>> Should I pay extra handling fee or duty to get the packagel?

We declare the parcle as "personal gift, no commercial value", there won't be any extra charge involved.

>>> What's your return policy?

Our 7-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. Please note: we can only accept the return of opened items if they are faulty.

We are unable to exchange items that are not damaged, defective or incorrect . The following is how to return your item:

In the event of   yesverygood  sending you a replacement for a damaged, defective or wrong item, you must return the item to yesverygood  within 7 days. We reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 7 days of the date on which yesverygood  confirms we will issue a replacement.

we will notify you via e-mail when we have processed your return--this may take up to one weeks
for your protection we recommend that you use a recorded-delivery service if the value of the return is more than $20 .

>>> What shall I do if I got a wrong package?

That rarely happens, in case you get wrong package, Following next steps:

1. Don't rip the Shrink Wrap open

2. Weigh the package

2. Find out the EXPRESS Document

3. Take all of them in one picture and submit to us

We shall determine upon getting all of informtion required. The solution must on the buyer's benefit

How to become your formal members?

Simply register on our website could become our ordinary members. Formal members should complete at least one transaction with us.

Why choose your company to be our supplier?

  We are the big wholesaler of Asia . Provide full range of popular Item. You can find almost all of Item you want here with the cheapest price and superb quality.  We have numerous regular customers enjoy our service. 

  Our company are the professional wholesaler in china and we have many years experience, We only sell the brand factory sealed Item,  all of dvds in our company are the chinese official Item and we don't sell the bootlegged Item . Also we promised to our customers we will offer high efficiency service and good products at the lowest price, we believe you will have a pleasure deal with us.

Do you have quantity limit for Min order?

No, We don't have. You can place a trial order with small quantity for starting.

How can I caculate postage for different country?

  The accurate postage will be caculated automatically During the process of place order. The posage is according to the weight of package.  The combine shipping postage will be caculated automatically for shipping to the same address. Different have difference postage which is automatically caculated by our system.

What kind of currency you accept?

We accept USD, GBP, EUR, CAD, AUD .

Does USD exchange to other currency automaticlly?

Yes, USD currency can be exchange into GBP, EUR, CAD, AUD automatically. You can find this function of "Select Currency" at the left bottom of our home page. Click the currency you perfer.

What payment method you take?

We accept  Bank Wire transfer , paypal, Moneybookers and  Western Union Transfer

Can you accept Credit card or other payment?

  No. We can't accept Credit Card payment right now. We only accept bank wire transfer ,paypal,Moneybookers and western union transfer.

Why you offer such competitive price?

We are wholesaler for Asia Item,  Sincerely welcome retailer and reseller from all over the world. We provide such competitive in order to promote both of us business

What shall I do after finishing payment?

  We will confirm your order payment received by sending e-mail to you. Usually payment can be received within 2 business days. Payment from UNITED KINGDOM may take 2-3 business day by bank wire transfer. Western union tranfer can be available instantly.

  If you paid by western union, Please inform us the money controll transfer number, Sender's First Name & Last Name as well as total amount

What's shipping method?When I get shipping notice?

  We use EMS EXPRESS as shipping method. Shipping notice will be given within 3 business days after receiving payment.

How about the quality? What about defectived Item?

  We are a professional wholesaler of asia Item, We will use best Item for our customer. The real defectived Item can be accepted by exchange after receiving return which will take 12-15 days to finish exchange and resent.

 

Date：2009-11-7　【Return】